Screenreader.co.uk Terms & Conditions
DELIVERY POSTAGE AND PACKING CHARGES
Delivery charges are not included in product prices unless specifically stated. We charge £5 for every package in the UK, £10 for overseas packages. Your products will be sent to you within 7 working days.
PRICING
Two prices are shown for most items. The lower price does not include VAT and the higher price includes VAT at the current rate of 17.5 percent.
UK customers: No VAT is paid by blind, visually impaired or disabled individuals buying products that have been solely designed or adapted for their use. This also applies to charities including voluntary organisations that buy for or on behalf of visually impaired individuals. Non-disabled individuals buying for their personal use and businesses pay VAT.
EU customers: Blind, visually impaired and disabled customers and businesses registered for VAT do not pay VAT. All other EU customers pay VAT.
Overseas customers outside the EU do not pay VAT.
If you need a written quotation, please email us at sales@screenreader.co.uk. Quotations are valid for one month only because of currency fluctuations etc. Prices and specifications in our online shop may be changed without prior notice.
RETURNS AND REFUNDS
We make every effort to ensure that information and prices are accurate but we acknowledge that there is a risk of human error and it is possible that a genuine mistake may occur.
Your contract with us begins when your goods are shipped and not before. We reserve the right to decline orders based on incorrect information by either party. Should we cancel your order, you will be refunded.
You can return goods if you change your mind or are unhappy about them, or bought on wrong website information. You should return goods within 30 days and you will get a full refund for items that are in their original condition and seals not broken where applicable. Refunds are made when we receive the returned item. Goods lost in transit to us will only be refunded on proof of postage.
Please follow the steps below to help us process your refund efficiently:
Contact us by phone on +44 (0) 1733 234441, by email sales@screenreader.co.uk or by letter (address below) to request a refund
If you installed software which you are returning, please remove it from your computer(s) and destroy any backup copies.
Please return it with a note explaining the reason for return, and a description of any fault. Wrap it securely in its original or equivalent packaging.
Please return to:
Screenreader.co.uk
7 The Rookery
Orton Wistow
Peterborough
PE2 6YT
All goods remain the property of Screenreader.co.uk, and licences will not be transferred, until paid for in full.
Screenreader.co.uk cannot take responsibility for any damages, compensatory, indirect, consequential, or direct, data loss, income, profit, property loss or damage, and third party claims implied or otherwise when using this website.
AVAILABILITY OF PRODUCTS
If an item is not available for dispatch within 7 working days, we will contact you so you can either cancel your order or wait until the product is available.
Please put all disks and memory sticks in a safe place.
PAYMENT METHODS
We accept payment using debit/credit cards via PayPal accounts. If you prefer to pay by another means, please contact us on +44 (0) 1733 234441.
SUPPORT AND FEEDBACK
Unless a product is described as having no support arrangements, you will receive with your product a helpline telephone number. If you need instructions or manuals in alternative formats, please ask.
We are always glad to receive any feedback you might have on our products, website or services, or answer your questions.
COMPLAINTS
We hope that you have no reason to complain but want you to feel confident that we will take great pains to resolve any issues you might have. If you wish to make a complaint please either: email sales@screenreader.co.uk or phone on +44 (0) 1733 234441 or write (address above) to us.
Please provide full details of the nature of your complaint, including your name, address, and a daytime phone number we can reach you on if necessary.
If you ask to be added to our mailing list, we shall not bombard you with emails, but keep you informed from time to time of things you may find of interest. If you wish to be removed from the mailing list, please either click on “Unsubscribe" in the emails, or send us an email with “remove" as the subject title.
Delivery charges are not included in product prices unless specifically stated. We charge £5 for every package in the UK, £10 for overseas packages. Your products will be sent to you within 7 working days.
PRICING
Two prices are shown for most items. The lower price does not include VAT and the higher price includes VAT at the current rate of 17.5 percent.
UK customers: No VAT is paid by blind, visually impaired or disabled individuals buying products that have been solely designed or adapted for their use. This also applies to charities including voluntary organisations that buy for or on behalf of visually impaired individuals. Non-disabled individuals buying for their personal use and businesses pay VAT.
EU customers: Blind, visually impaired and disabled customers and businesses registered for VAT do not pay VAT. All other EU customers pay VAT.
Overseas customers outside the EU do not pay VAT.
If you need a written quotation, please email us at sales@screenreader.co.uk. Quotations are valid for one month only because of currency fluctuations etc. Prices and specifications in our online shop may be changed without prior notice.
RETURNS AND REFUNDS
We make every effort to ensure that information and prices are accurate but we acknowledge that there is a risk of human error and it is possible that a genuine mistake may occur.
Your contract with us begins when your goods are shipped and not before. We reserve the right to decline orders based on incorrect information by either party. Should we cancel your order, you will be refunded.
You can return goods if you change your mind or are unhappy about them, or bought on wrong website information. You should return goods within 30 days and you will get a full refund for items that are in their original condition and seals not broken where applicable. Refunds are made when we receive the returned item. Goods lost in transit to us will only be refunded on proof of postage.
Please follow the steps below to help us process your refund efficiently:
Contact us by phone on +44 (0) 1733 234441, by email sales@screenreader.co.uk or by letter (address below) to request a refund
If you installed software which you are returning, please remove it from your computer(s) and destroy any backup copies.
Please return it with a note explaining the reason for return, and a description of any fault. Wrap it securely in its original or equivalent packaging.
Please return to:
Screenreader.co.uk
7 The Rookery
Orton Wistow
Peterborough
PE2 6YT
All goods remain the property of Screenreader.co.uk, and licences will not be transferred, until paid for in full.
Screenreader.co.uk cannot take responsibility for any damages, compensatory, indirect, consequential, or direct, data loss, income, profit, property loss or damage, and third party claims implied or otherwise when using this website.
AVAILABILITY OF PRODUCTS
If an item is not available for dispatch within 7 working days, we will contact you so you can either cancel your order or wait until the product is available.
Please put all disks and memory sticks in a safe place.
PAYMENT METHODS
We accept payment using debit/credit cards via PayPal accounts. If you prefer to pay by another means, please contact us on +44 (0) 1733 234441.
SUPPORT AND FEEDBACK
Unless a product is described as having no support arrangements, you will receive with your product a helpline telephone number. If you need instructions or manuals in alternative formats, please ask.
We are always glad to receive any feedback you might have on our products, website or services, or answer your questions.
COMPLAINTS
We hope that you have no reason to complain but want you to feel confident that we will take great pains to resolve any issues you might have. If you wish to make a complaint please either: email sales@screenreader.co.uk or phone on +44 (0) 1733 234441 or write (address above) to us.
Please provide full details of the nature of your complaint, including your name, address, and a daytime phone number we can reach you on if necessary.
If you ask to be added to our mailing list, we shall not bombard you with emails, but keep you informed from time to time of things you may find of interest. If you wish to be removed from the mailing list, please either click on “Unsubscribe" in the emails, or send us an email with “remove" as the subject title.
